Terms and conditions

By placing an order with Pearls Custom Designs & Soluna Infusions, you agree to the following terms and conditions. These rules help ensure a smooth experience for both you and our business.

Order Acceptance

We reserve the right to accept, decline, or cancel any order at our discretion. Orders may be refused in cases of suspected fraud, misuse, or if we are unable to fulfill the request.

Payments

All orders must be paid in full before processing. We do not begin preparation, crafting, or fulfillment until payment has been received.

Processing & Fulfillment

Because many of our products are handmade or prepared in small batches, processing times may vary. Estimated timeframes will be provided when possible, but may change based on demand or ingredient availability.

Pickup & Local Delivery

Orders are available for pickup or local delivery within the Oklahoma City metro area unless other arrangements are made in advance. Customers are responsible for providing accurate contact and delivery information.

Cancellations & Changes

Order changes or cancellations must be requested within 24 hours of purchase. After this window, we may not be able to accommodate changes due to preparation or material costs.

Product Use & Disclaimer

Our products are intended for external, aromatic, or wellness use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Customers are responsible for checking ingredients for allergies or sensitivities before use.

Allergies & Sensitivities

We are not responsible for allergic reactions or sensitivities. Please review all product ingredients carefully before use. If you have concerns, reach out prior to ordering.

Intellectual Property

All product names, descriptions, branding, and content associated with Pearls Custom Designs & Soluna Infusions are the intellectual property of the business and may not be copied or reproduced without permission.

Policy Updates

We reserve the right to update or modify these terms at any time without prior notice. The most current version will always apply.

By purchasing from our shop, you acknowledge that you have read, understood, and agreed to these terms.